Refund policy

At Leura Mall, we take pride in the quality of our products. We thoroughly inspect all items before they are shipped to ensure they meet our high standards. As such, we have implemented a strict "No Refund" Policy. Once an order is placed and payment is processed, we are unable to offer refunds or exchanges unless the following circumstances apply:

Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item.

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. 

If your order has been in transit longer than 7 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.